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Customer Service

Technical Customer Support / AV Expert

What we offer

We offer a unique opportunity to be a part of a proud Green Bay company that designs, engineers and manufactures industry-leading and award-winning technology for the finest hotels, homes and commercial venues in the world. We have great respect for our coworkers and actively seek and promote “A players” because we believe in mutually beneficial success.

 

Who we are

Séura is a company with the mind of an engineer and the soul of a designer. We design and manufacture technology that accentuates designed spaces and allows homeowners, hotel guests and commercial patrons to get more out of every space.  Our industry-leading product offering includes TV Mirrors, Lighted Mirrors, Weatherproof Outdoor Displays and a new, first-in-kind SMART Mirrors. To learn more visit www.seura.com.

 

Imagine yourself working for us

This exciting career opportunity requires a Technical Customer Support specialist to help customers and dealers enjoy a premium consumer electronic product.  This person spends most of their time handling inbound technical support requests from audio video integrators, installers, construction trades, architects, designers, and consumers.  As a brand ambassador and technical liaison, you will often act as the first point of contact for Séura to resolve technical questions related to TVs or lighting technologies.  This person will also spend part of their time working on projects and acting as a backup to IT support to internal Séura staff regarding basic computer and network issues.  Training will be provided.

 

 

Success requires the following

  • Must possess superior customer service skills and not be afraid to interact with customers via telephone and email
  • Requires strong skills and proficiency in troubleshooting, support, and problem resolution
  • Prefer someone who is technically savvy (or with an aptitude for learning) with a strong understanding of basic audio video systems
  • Exceptional oral and written communication skills demonstrated by the ability to communicate across all levels within and outside the organization. Capacity to handle situations with calm demeanor and approach

 

Ready to be a part of all of this?  Send your resume and introductory letter to hiring@seura.com and tell us why you are the next excellent addition to our team!!