Important Receiving Information
In most cases, your shipment will be delivered on a full size semi-trailer. The name of the carrier and tracking number will be e-mailed to you when your order ships. Tracking information will be available after the carrier picks up the freight from our location.
A residential delivery is when the product is shipped to a home, apartment, or other dwelling where people live on the premises. A lift gate is required for all residential deliveries.
If your “ship to” address does not have a loading dock, then manual loading and unloading is necessary. A lift gate is a platform at the back of the delivery truck that can raise and lower a shipment from the truck to the ground by using a hydraulic system. You will be responsible for bringing the shipment inside the home or building. Indoor delivery is available for an additional charge.
Inside delivery is when a shipment is brought through the first set of doors of the first floor of the home or building (Residential or Business). Please note that if the inside delivery requires the shipment to be carried in without using a lift gate or a pallet jack, then two-man delivery service will be required.
Two-man delivery is required when inside delivery is requested and the shipment is required to be carried in without using a lift gate or pallet jack. Note that two-man delivery may also be required for the delivery of oversized crates or pallets.
Reconsignment is a change in the delivery address after the shipment has been scheduled. The customer is responsible for additional charges incurred for changing the final destination after the shipment is already en route. Customers requesting reconsignment should be aware of the new delivery address requirements such as a lift gate, inside delivery, and two-man delivery.
Yes. Destination notification is included with all Séura Shipments. The carrier will call the shipping contact you provide to us a day or two before delivery to set up a delivery appointment, which is usually within a 4-hour window.
At the time of delivery, you will be required to sign a point of delivery receipt from the carrier. Please follow these instructions when receiving your shipment:
- Open the shipment while still in the driver’s presence before signing the delivery receipt.
- If you notice any damage to the packaging or product, call Séura Support at 920-857-9069 immediately and Séura will guide you through next steps.
- If Séura is unavailable and you notice damage to the product, please refuse the shipment. Please call Séura Support during open hours of Monday-Friday, 8:00 am - 4:30 pm Central Time and inform Séura Support of the damage and refused shipment.
- If Séura is unavailable and you notice damage to the packaging but the product appears to be fine, then note the packaging damage on the delivery receipt and accept the shipment. Please contact Séura Support ASAP or within 48 hours of accepting the shipment if you notice any damage to the product.
If your shipment is damaged and the damage has not been noted on the delivery receipt, Séura cannot guarantee compensation. All freight damage claims must be reported to Séura Customer Service within 24 hours of delivery to be covered by our warranty.
Shipment packages vary depending on what has been ordered. The following is a guide to give an indication of what your order will look like:
Lighted Mirrors and Television Mirrors shipped on a pallet
(When shipment is 5 items or less)
Lighted Mirrors and Television Mirrors shipped in a crate
(When shipment is over 5 items)
Outdoor Weatherproof TVs
(When shipment is 5 items or less)
(When shipment is over 20 items)