Technical Support
- 1. What is the maximum mirror size for custom applications?
- 2. What is the difference between Enhanced and Premier vanishing mirrors?
- 3. What does “Non-Vanishing” mean?
- 4. What is the difference between Recessed and Surface-mounted installations?
- 5. How do SĂ©ura products ship?
- 6. What is the lead-time for SĂ©ura products?
- 1. How should I light around the TV Mirror?
- 2. What is the best way to clean a TV Mirror?
- 1. Why won’t my TV Mirror turn on?
- 2. I’m using the internal speakers but the picture plays without sound.
- 3. I’m using external speakers but sound only comes from the internal speakers.
Frequent Questions
Understanding SĂ©ura’s Products
Owning a Television Mirror
Troubleshooting
- Séura’s glass is manufactured in sheets of 80” x 50”. Custom products may be any size which fits within a single sheet of glass. Maximum sizes are 80” wide by 50” tall or 50” wide by 80” tall.
- Enhanced TV Mirrors are designed for the bathroom and have a very bright reflection (a mirror first, TV second). Premier TV Mirrors are designed for high-performance television viewing ideal for above fireplaces or in bedrooms (a TV first, mirror second).
- Seura’s Deco Series TV Mirrors are considered Non-Vanishing. When turned off, a black silhouette of the television screen is visible within the mirror. Vanishing TV MIrrors are undetectable when powered off.
- Recessed (in-wall) TV Mirrors are configured to mount within a cavity in the wall. Surface (on-wall) TV Mirrors mount to brackets fastened to the wall surface.
- All Séura mirrors ship via common carrier. Each product is packed with recyclable packaging protection and palletized for safe transport. Séura’s Hydra waterproof television ships standard ground.
- All Séura’s standard products ship within 2 weeks of the completed sales order. Custom products typically ship within 4 weeks. Some elaborate or extremely custom products require more than 4 weeks. Products that ship via common carrier arrive within 3-5 days of shipment.
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- TV Mirrors, like all televisions, are susceptible to glare in bright environments. Too much light can hinder the performance of the television. Avoid or turn off lights that are directed toward the TV Mirror. Use shade control or avoid windows that allow too much natural light.
- The glass surface can be cleaned with any conventional non-ammoniated glass cleaner. Care should be taken to use only a soft lint-free cloth. Apply all cleaners directly to the cloth and not the mirror surface. Never saturate the mirror surface as residual cleaner may seep behind the mirror. Stubborn spots can be removed with solvents such as mineral spirits, de-natured alcohol, or acetone.
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- Double-check all power connections. If you are using a remote, try using the power button on the unit. If the remote is the problem, ensure that the battery is secured correctly and the plastic tab has been removed. If the problem persists, call SĂ©ura at 1.800.957.3872.
- Flip the Speaker Selector Switch on the top profile of the product. If the problem persists, call SĂ©ura at 1.800.957.3872.
- Flip the Speaker Selector Switch on the top profile of the product. If the problem persists, call SĂ©ura at 1.800.957.3872.
- Back to the Top
Understanding SĂ©ura’s Products
1. What is the maximum mirror size for custom applications?
2. What is the difference between Enhanced and Premier vanishing mirrors?
3. What does “Non-Vanishing” mean?
4. What is the difference between Recessed and Surface-mounted installations?
5. How do SĂ©ura products ship?
6. What is the lead-time for SĂ©ura products?
Owning a Television Mirror
1. How should I light around the TV Mirror?
2. What is the best way to clean a TV Mirror?
Troubleshooting
1. Why won’t my TV Mirror turn on?
2. I’m using the internal speakers but the picture plays without sound.
3. I’m using external speakers but sound only comes from the internal speakers.