Important Receiving Information
How will my shipment arrive?
In most cases, your order will be delivered on a full size semi-trailer. The name of the carrier and tracking number will be e-mailed to you when your order ships. Tracking information goes live after the carrier picks up the freight from our location.
What is Residential Delivery?
When you are having your product shipped to a home and not a place of business. A Lift Gate will be required for all Residential Deliveries.
What is a Lift Gate?
If your ship to address does not have a loading dock, manual loading and unloading is necessary. A lift gate is a platform at the back of the delivery truck that can raise and lower a shipment from the truck to the ground by using a hydraulic system. You will be responsible for bringing it inside the building. Inside Delivery is available for an additional charge.
What is Inside Delivery?
This is delivery inside the first set of doors of the first floor of the building (Residential or Business). Please note that if the Inside Delivery requires the shipment to be carried in not using a Lift-gate or a Pallet Jack, Two-Man services will be required.
What is Two Man Delivery?
This is required when Inside Delivery is requested to a Residence or Business and the shipment is required to be carried in without the help of a Lift-Gate or Pallet Jack. Note that Two Man Delivery may also be required for the delivery of oversized crates or pallets.
What does Re-consignment mean?
This means you are changing the delivery address after the shipment has been scheduled. Additional charges are incurred from the carrier for changing the final destination after the shipment is already en route.
Can I make a delivery appointment with the Carrier?
Destination Notification is included with all Séura Shipments. The carrier will call the shipping contact you provide to us a day or two before delivery to set up a delivery appointment, which is usually within a 4 hour window.
What do I need to know about my delivery?
At the time of delivery you will be required to sign a point of delivery receipt from the carrier.
- Open the shipment IMMEDIATELY IN THE DRIVER’S PRESENCE before signing the delivery receipt.
- NOTE ANY DAMAGE to the packaging or product on the delivery receipt.
- If there is obvious damage, please refuse the shipment.
- Call Séura at 920-857-9069 immediately if any suspected damage exists.
- If your shipment is damaged and is not noted on the delivery receipt, Séura cannot guarantee compensation. All freight damage claims must be reported to Séura Customer Service within 24 hours of delivery to be covered by our warranty.